Q: How can I check my order status?
A:  Pls log in your account and then click the button [view order], then you can see your order status.

Q: How can I cancel my orders?
A:① If the order payment status is “Pending”, you can contact us to help you to change it to “Canceled”
   ② If the order has already been paid but is not shipped out yet, you can contact us to cancel the order and get a full refund.
   ③ If the order has already been sent out, we can not help you to cancel the order. You may choose to send back the unopened products after you've received them and we will refund the money upon our receipt of the returned item(s).
* Please note that “SACER.com does not pay the return shipping cost on returned items, and we aren’t also responsible for goods lost during shipment when no tracking service has been supplied.” After receiving the returned goods, we will process your refund within 1-3 business days.

Q: Can I make any changes to my orders?
A: You can change the products or the delivery address before shipment, pls contact with our customer service by [email protected].